Kufiyah Makeup Bag | Keffiyeh Multipurpose Pouch | Kuffiya Zip Up Pouch | Palestinian Accessories | Palestine Gift | Palestinian Clothes

Shipping Countries: United States (US)

---

Ready to ship in 1-2 weeks

---

 

Shipping Policy

---

Shipping Policy for Dar Culture

Welcome to Dar Culture! Thank you for supporting our handmade accessories crafted from authentic keffiyeh cloth. We are committed to ensuring a smooth and satisfying shopping experience for all our customers. Below, you will find our shipping policy detailing how we process, ship, and deliver your orders.

Processing Time
All items are custom-made and require 3–7 business days for production before shipment.
If your order includes a custom design, additional processing time may apply depending on the complexity of the request. We will keep you updated on the progress.
Shipping Rates & Delivery Times
We offer the following shipping options:

Standard Shipping: 5–10 business days (delivery time)
Expedited Shipping: 3–5 business days (delivery time)
Shipping rates vary depending on your location and will be calculated at checkout.

International Shipping
We are happy to ship worldwide! Delivery times for international orders may vary depending on the destination country. Please allow 10–20 business days for delivery. Additional customs duties, taxes, or fees may apply and are the responsibility of the buyer.

Order Tracking
Once your order is shipped, we will provide you with a tracking number via email so you can monitor the status of your delivery.

Delays
While we aim to deliver your order as quickly as possible, unexpected delays due to weather, customs, or other unforeseen circumstances may occur. We appreciate your patience and understanding.

Shipping Address
Please ensure your shipping address is accurate and complete when placing an order. We are not responsible for packages delivered to an incorrect or incomplete address.

Lost or Damaged Items
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue promptly.

Returns and Exchanges
For details on returning or exchanging an item, please refer to our Return Policy.

If you have any questions about our shipping policy, feel free to contact us.

Thank you for choosing Dar Culture. We can’t wait for you to enjoy our unique designs that celebrate Palestinian culture!

---

 

Refund Policy

---

Refund Policy for Dar Culture

At Dar Culture, your satisfaction is our priority. We take great care in crafting our custom-made accessories and want you to be happy with your purchase. If you are not satisfied with your order, please review our refund policy below to understand how we can assist you.

Eligibility for Refunds
We accept refund requests under the following circumstances:

Damaged or Defective Items: If your item arrives damaged or has a manufacturing defect, please notify us within 7 days of delivery.
Incorrect Orders: If you receive the wrong item or design, please contact us within 7 days of delivery for assistance.

Care for Keffiyeh Fabric
Keffiyeh fabric is delicate and requires careful handling to maintain its quality and prevent damage or tearing. We recommend the following care instructions:

Hand wash your keffiyeh accessories in cold water with mild detergent.
Avoid wringing, twisting, or pulling on the fabric to prevent damage.
Air dry flat to preserve the integrity of the material.
Please note that improper care resulting in damage or tearing is not eligible for refunds or returns.

Non-Refundable Items
The following items are non-refundable:

Customized or personalized designs.
Items on sale or purchased with promotional discounts.
Items that have been used, washed improperly, or altered.
How to Request a Refund
To initiate a refund, please contact us with the following details:

Your order number.
A description of the issue.
Clear photos of the item (for damaged or defective products).
I team will review your request and respond within 3 business days with instructions for the next steps.

Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
For eligible returns, we recommend using a trackable shipping method to ensure your package reaches us.
Refund Process
Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order.

Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us. We are here to help!

Thank you for choosing Dar Culture. We appreciate your support and understanding as we strive to provide the best possible experience.