Arabic name puzzle | Arabic Stencil | Custom name puzzle

Shipping Countries: United States (US)

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Ready to ship in 3-5 business days

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Refund Policy

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Thank you for shopping with us at Timeless Touch Designs. We strive to provide you with high-quality products and services. However, if you are not fully satisfied with your purchase, we are here to assist you with our clear and fair refund policy.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

Defective or Damaged Products: If your product is defective or damaged upon delivery, you are eligible for a full refund or replacement. We request that you provide photographic evidence of the damage or defect.

Incorrect Orders: If you received the wrong product (e.g., an item different from what you ordered), we will issue a full refund or provide a replacement once the incorrect item is returned.

Cancellations (Custom or Personalized Products): Custom-made or personalized products are not eligible for refunds unless there was a mistake on our part during production.

2. Timeframe for Refund Requests

Standard Refund Requests: You have up to 14 days from the date of receiving your order to request a refund. After this period, we may no longer be able to offer a refund.
Late Requests: If more than 14 days have passed since delivery, we may offer a partial refund, store credit, or exchange depending on the circumstances.

3. Refund Process

To initiate a refund:

Contact Us: Please reach out to our customer service team at timelesstouchdesignsbusiness@gmail.com. Include your order number, a description of the issue, and any supporting photos (if applicable).

Return the Product: If required, return the product to us in its original condition and packaging. Shipping instructions will be provided after your refund request is processed.

Refund Issued: Once we receive the returned product and verify the issue, we will process your refund. Refunds are typically issued within 5-7 business days through the same payment method used for the purchase.