Evergreen Duster Abaya

Ready to ship in 1-3 business days from United States (US)

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Shipping Policy

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Shipping Policy

At Kanzee, we strive to provide efficient and reliable shipping services to our customers worldwide. Please review our shipping policy below:

Shipping Destinations:

- Domestic Shipping (United States):
  - We offer free shipping within the USA for purchases over $150. To avail of this offer, use the code "FREESHIPPING" at checkout.
  - For orders under $150, shipping rates will be calculated at checkout.

- International Shipping:
  - We ship worldwide. International shipping rates will be displayed at checkout based on the destination.

Processing Time:

- Orders are typically processed within 2-3 business days after payment confirmation.
- Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Time:

- Domestic Orders:
  - Standard shipping typically takes 5-7 business days.

- International Orders:
  - Delivery times vary depending on the destination country and customs procedures. Estimated delivery times will be provided at checkout.

Order Tracking:

- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your order status through the provided tracking number.

Customs and Import Duties:

- International orders may be subject to customs duties, taxes, or fees upon arrival in the destination country.
- These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
- We recommend contacting your local customs office for more information on potential charges.

Shipping Address:

- Please ensure that the shipping address provided at checkout is accurate and complete.
- Kanzee is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Order Issues:

- If you encounter any issues with your order, such as delays, damages, or missing items, please contact us at info@shopkanzee.com.
- We will work diligently to resolve any problems and ensure your satisfaction.

Additional Information:

- During promotional periods or sales events, shipping times may be extended due to increased order volume.
- For any special shipping requests or inquiries, please reach out to our customer service team at info@shopkanzee.com.

By placing an order with Kanzee, you agree to the terms outlined in this shipping policy. We appreciate your business and are committed to providing you with quality products and exceptional service.

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Refund Policy

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Refund Policy

At Kanzee, we value your satisfaction and aim to provide you with a seamless shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below:

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Eligibility for Refunds
- Items must be returned within 3 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Clearance items, gift cards, and custom-made orders are final sale and cannot be refunded.

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How to Request a Refund
1. Contact Us: Email us at info@shopkanzee.com with your order number and reason for the return.
2. Approval: Once your return is approved, we will provide you with the return address and instructions.
3. Shipping: Ship the item(s) back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.
- Shipping costs from the original order are non-refundable.

Exchanges
- If you need to exchange an item, please contact us at info@shopkanzee.com. Exchanges are subject to stock availability.
- You may need to return the original item and place a new order.

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Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue.
- We will provide a replacement or refund for damaged or defective items at no additional cost.

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Late or Missing Refunds
- If you haven’t received a refund after 7 business days, please check with your bank or credit card company, as processing times may vary.
- If the issue persists, contact us at info@shopkanzee.com for further assistance.

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By shopping with Kanzee, you agree to this refund policy. If you have any questions or concerns, feel free to reach out to our customer service team at info@shopkanzee.com.

We’re here to help and appreciate your support for our brand!