Policies

Here are the updated policies with December 1, 2024 as the effective date:

1. Refund/Return Policy

Refund/Return Policy
Effective Date: December 1, 2024

At Al Shams Bazaar, we operate as a marketplace platform, and each vendor is responsible for their own return and refund policies.

1. Vendor-Specific Policies: • Al Shams Bazaar does not process refunds or returns directly.
   • Each vendor is solely responsible for their return and refund policies, which will be clearly outlined on their vendor page.
2. Contacting Vendors: • For issues regarding returns or refunds, customers must contact the vendor directly using the contact details provided on their vendor page.
3. Exceptions: • Al Shams Bazaar may intervene at its sole discretion in cases of suspected fraud or policy violations by the vendor.
4. Shipping Policy

Shipping Policy
Effective Date: December 1, 2024

At Al Shams Bazaar, shipping is managed directly by each vendor.

1. Vendor-Specific Shipping Policies: • Each vendor is responsible for their shipping methods, timelines, and fees.
   • Shipping policies will be outlined on each vendor’s page.
2. Order Fulfillment: • Vendors are responsible for processing and shipping orders promptly.
   • Customers should contact the vendor directly for shipping inquiries or updates.
3. International Shipping: • Availability of international shipping varies by vendor. Please refer to the vendor’s page for specific information regarding customs, duties, and fees.
4. Cookie Policy

Cookie Policy
Effective Date: December 1, 2024

Al Shams Bazaar does not currently use cookies or tracking technologies.

Updates:
If we implement cookies in the future, we will update this policy and notify users accordingly.

4. Accessibility Statement

Accessibility Statement
Effective Date: December 1, 2024

Al Shams Bazaar is committed to providing an accessible and inclusive experience for all users.

1. Accessibility Features: • We strive to make our website compatible with screen readers and other assistive technologies.
2. Reporting Issues: • If you encounter any accessibility barriers, please contact us at Info@alshamsbazaar.com. We will make every effort to resolve the issue promptly.
3. User-Generated Content Policy

User-Generated Content Policy
Effective Date: December 1, 2024

Al Shams Bazaar encourages user engagement while maintaining a safe and respectful environment.

1. Prohibited Content: • Offensive, harmful, or defamatory content.
   • Spam or fraudulent reviews.
   • Content that violates copyright or intellectual property laws.
2. Moderation: • Al Shams Bazaar reserves the right to review, edit, or remove user-generated content that violates these guidelines.
3. Reporting Violations: • Users can report inappropriate content to Info@alshamsbazaar.com.
4. Anti-Fraud Policy

Anti-Fraud Policy
Effective Date: December 1, 2024

At Al Shams Bazaar, we are committed to maintaining a secure platform for all users.

1. Fraud Prevention: • Accounts engaged in fraudulent activities, spam, or other malicious actions will be immediately suspended or terminated.
2. Vendor Responsibilities: • Vendors must ensure all product listings are accurate and authentic.
   • Suspected counterfeit or fraudulent products will be removed at Al Shams Bazaar’s sole discretion.
3. Reporting Fraud: • Users can report suspected fraudulent activities to Info@alshamsbazaar.com.
4. HEAL Palestine Donation Transparency

HEAL Palestine Donation Transparency
Effective Date: December 1, 2024

Al Shams Bazaar donates 0.5% of every sale to HEAL Palestine.

1. Anonymized Data: • Sales data used to calculate donations is anonymized to protect customer privacy.
2. Transparency Reports: • Periodic updates on donation totals and impact will be shared on our website and social media channels.